Rescuecom是以品牌電腦的市場佔有率及他們的維修率作出統計，以兩者之間的比例去得出最後的可靠性分數。從下表所見，Lenovo得分達 281，比起第二位的Toshiba高近100分，最差是Acer，維修比率極高。雖然統計只是針對美國市場，零件組裝相信也是以美國或鄰近地方為主，與 香港及中國沒有大關係，但也是一項值得參考的數據，始終內裡的零件組選擇、廠商的管理、品質檢定等也會有所影響。
The results are in for RESCUECOM’s Annual 2012 Computer Reliability Report; Lenovo/IBM returns to dominance while Samsung grows significantly!
SYRACUSE, N.Y., Feb. 20, 2012 – “Entering 2012, Lenovo/IBM’s rise in reliability will be an important boost for the company. Although Apple’s market share has risen over the last 12 months, its reliability has declined. The comparatively smaller Toshiba and Samsung are illustrating interesting reliability trends worth watching over the coming year,” stated David Milman, CEO of RESCUECOM. For 2012, Rescuecom now includes all manufacturers with a market share of at least above one percent in this report.
The computer reliability report scores for 2012 are:
1. Lenovo/IBM (281)
2. Toshiba (190)
3. Samsung (156)
4. Apple (151)
5. Asus (126)
6. HP/Compaq (100)
7. Dell (68)
8. Sony (64)
9. Acer (40)
The Rescuecom Computer Reliability Report is a factual, unbiased review of today’s personal computer manufacturers. Rescuecom defines reliability as the physical reliability of the computers plus the after the sale computer support of the manufacturers.
The Rescuecom Computer Repair Share Score is calculated by taking the U.S. Computer Market Share of the manufacturer, dividing it by the percentage of calls Rescuecom receives for service of the manufacturers and multiplying by 100. By considering the number of service calls as a function of each manufacturer’s market strength, Rescuecom is able to determine and score the reliability of computer manufacturers.
In analyzing the computer reliability scores for 2012, RESCUECOM sees the market making important shifts. It will be worth watching Samsung to see if they can maintain reliability as their market share continues its ascent. Over the years Lenovo/IBM has performed well on the Rescuecom reliability report, while Dell, HP and Acer have suffered declines.
The most reliable computer manufacturers (in order of reliability), along with the data which was used to calculate reliability scores are as follows:
|Manufacturer||U.S. Computer Market Share2
(Percentage of Share computers shipped)
|RESCUECOM Computer Repair Share1
(Percentage of service calls to 1-800-RESCUE-PC)
|Computer Reliability Score1|
1 - As of the date of this report, and for future reports, the computer repair share percentages and computer reliability score does not include "Other" computer manufacturers. This change does not affect the order of the ranking. "Other" is defined as all manufacturers that have below 1.0% market share.
2 - Market share numbers are provided by IDC.